Privacy policy

Direct Fix Appliance Repair, operating through ottawaappliancepro.ca, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have.

By using this website, contacting us, or requesting service, you agree to the practices described in this Privacy Policy.

1. Who We Are

Direct Fix Appliance Repair
Website: https://ottawaappliancepro.ca/
Phone: (613) 725-5656
Email: info@ottawaappliancepro.ca

2. Information We Collect

We collect information you provide directly to us, such as when you:

• fill out a contact form
• request a quote
• book a repair appointment
• call, email, or text us
• subscribe to updates or promotions
• leave a review or testimonial

This information may include:

• your name
• phone number
• email address
• home address
• postal code
• appliance type, brand, and service details
• preferred appointment times
• any other information you choose to send

We also collect limited technical data through our website, such as:

• IP address
• browser type
• device type
• pages visited
• referral source
• approximate location data
• cookie and analytics data

3. How We Use Your Information

We use your information to:

• respond to your questions
• schedule and provide repair service
• send estimates, confirmations, and service updates
• communicate about appointments
• improve our website and customer service
• maintain business records
• comply with legal and regulatory requirements
• send promotional emails or text messages where permitted and where consent has been obtained

4. Consent

When you contact us, submit a form, request service, or otherwise provide personal information, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

You are not required to provide optional information, but some details are necessary for us to respond to you or complete a service request.

If we send marketing emails or text messages, we do so in accordance with Canada’s anti-spam legislation. You may unsubscribe at any time by using the unsubscribe link in an email, replying STOP to a text where applicable, or contacting us directly.

5. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the site and to improve performance and user experience.

These tools may collect information such as:

• pages viewed
• time spent on the site
• device and browser information
• general location data
• interactions with forms or calls to action

You can manage cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

6. How We Share Information

We do not sell your personal information.

We may share your information only as needed with:

• employees or contractors involved in providing service
• website hosting or technology providers
• analytics providers
• payment or invoicing providers
• legal, regulatory, or law enforcement authorities when required by law

We limit sharing to what is reasonably necessary for business operations.

7. Data Retention

We keep personal information only for as long as needed to fulfill the purposes for which it was collected, including customer service, record-keeping, warranty support, legal compliance, and dispute resolution.

When information is no longer required, we delete it, anonymize it, or securely destroy it, subject to applicable legal and business requirements.

8. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

No system is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security of information transmitted over the internet.

9. Third-Party Websites and Services

Our website may link to third-party websites such as review platforms, map services, or social media sites. We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review their privacy policies before providing information.

10. Your Rights

Subject to applicable law, you may request to:

• access personal information we hold about you
• correct inaccurate or incomplete information
• withdraw consent, where processing is based on consent
• ask questions about how your information is handled

To make a request, contact us using the information listed below. We may need to verify your identity before responding.

11. Children’s Privacy

Our services and website are intended for adults seeking appliance repair services. We do not knowingly collect personal information from children.

12. Privacy Breaches

If we become aware of a breach of security safeguards involving personal information, we will take steps required by applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

14. Contact Us

Direct Fix Appliance Repair
Website: https://ottawaappliancepro.ca/
Phone: (613) 869-7105
Email: [insert email address]
Address: [insert business mailing address]

15. Complaints

If you have a privacy concern that we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada.